Frequently Asked Questions

Digital products are delivered quickly via email after payment confirmation. You'll receive download links and license keys immediately.

You can modify or cancel your order within 1 hour of placing it. After that, orders enter our fulfillment process and cannot be changed. Contact our support team immediately if you need to make changes.

We offer a 30-day return policy for most digital items. Refunds are processed within 3-5 business days. See our returns page for complete details.

Once we receive your return, we'll process it within 1-2 business days. Refunds are issued to your original payment method and typically take 5-7 business days to appear in your account.

Yes! We offer free exchanges for the same item in a different size or color. Simply indicate that you want an exchange when requesting your return, and we'll send you the new item once we receive your return.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and bank transfers. All payments are processed securely through encrypted connections.

Yes, absolutely. We use industry-standard SSL encryption and are PCI DSS compliant. We never store your complete credit card information on our servers. All transactions are processed through secure payment gateways.

Yes, we partner with Klarna and Afterpay to offer buy-now-pay-later options. You can split your purchase into 4 interest-free payments. These options are available at checkout for qualifying orders.

Click the "Sign Up" button in the top right corner of any page. You'll need to provide your email address, create a password, and verify your email. You can also sign up using your Google or Facebook account.

Click "Forgot Password" on the login page and enter your email address. We'll send you a password reset link. If you don't receive the email within a few minutes, check your spam folder.

Yes, you can update your email address in your account settings. You'll need to verify the new email address before the change takes effect. Your order history and saved information will remain intact.

Stock availability is shown on each product page. If an item is out of stock, you can sign up for restock notifications. We update inventory in real-time, so availability is always current.

Yes, detailed size guides are available on product pages for clothing and shoes. Click the "Size Guide" link near the size selector. We also offer virtual try-on for select items.

Yes! You can add items to your wishlist by clicking the heart icon on any product. You can also save items in your shopping cart for up to 30 days. Create an account to sync your saved items across devices.

Try clearing your browser cache and cookies, or try a different browser. Check your internet connection and disable browser extensions that might interfere. If the problem persists, contact our technical support team.

Make sure all required fields are filled out correctly and your payment information is valid. Try using a different payment method or browser. If you continue to have issues, contact our support team for assistance.

Yes! Download the OTAVOX app from the App Store or Google Play. The app offers exclusive deals, push notifications for sales, and a streamlined shopping experience optimized for mobile devices.